Trust & Safety
Trust is not a badge.
It is an operating model.
The PRD defines the marketplace as a trust operating system: manual review, verified contact routes, transparent costs, current availability, reporting, and two clear Trust Levels.
Public promise
Clear enough to trust. Careful enough not to overpromise.
Manual review
Every listing should be reviewed by a person before going live. The review checks completeness, obvious risk, availability, and cost clarity.
Contact Verified
The advertiser's email and phone are checked and the listing passes manual review before publishing.
Property Checked
Optional deeper review of evidence that the advertiser has a relationship to the property. It is not a legal ownership guarantee.
Anti-stale policy
Listings should be reconfirmed regularly. If availability is not refreshed, ranking drops first and the listing can later expire.
Report loop
Seekers can flag fake, stale, duplicate, misleading, or suspicious listings for moderation review.
Privacy by default
Exact addresses stay private on public pages. The user should see enough area context without exposing the unit.
How it works
Built around manual review.
- 1
Create your listing
A guided 8-minute flow. Photos, costs, availability.
- 2
Get reviewed
Contact Verified is required before publishing. Property Checked is optional.
- 3
Prepare for inquiries
The frontend shows the flow now; real delivery comes with the backend.
Trust levels
Contact Verified
Email and phone checked. Manual quality review.
Property Checked
Additional relationship-to-property evidence reviewed. This is not a legal ownership guarantee.
Anti-stale timeline
Freshness has to be visible.
A listing that was true last month can still waste a seeker today. The public site should keep update timestamps, availability status, and freshness language prominent.
Day 0
Listing submitted with required fields, photos, costs, and contact details.
Review
Admin checks completeness, fake-listing risk, duplicate risk, and cost transparency.
Publish
Contact Verified listings can appear publicly after approval.
Day 7+
Freshness starts to matter. Owners should reconfirm availability.
Day 21+
Unconfirmed listings should be hidden, expired, or pushed out of visible ranking.
Reporting
Reports are product feedback, not a support afterthought.
The reporting flow gives the future admin team a structured signal about listings that may be stale, misleading, duplicated, or unsafe.
8
report reasons
4
risk groups
1
moderation queue
Report intake
Structured signals
No longer available
Freshness
Wrong price
Cost
Hidden fees
Cost
Duplicate listing
Quality
Misleading photos
Content
Suspicious contact
Safety
Owner not responding
Freshness
Inappropriate content
Safety
Each public report should become a moderation task with reason, optional comment, listing ID, timestamp, and resolution status.